Privacy Policy

1. Introduction

East Cape Solar is committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, or engage with our services.

By using our website or providing your information, you agree to the terms outlined in this policy.

2. What Personal Information We Collect

We may collect the following information:

Information you provide directly

• Full name
• Email address
• Phone number
• Physical address (if provided)
• Details submitted through our contact forms or solar calculator
• Any additional information you choose to share with us

Information collected automatically

• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Basic analytics data

We do not collect or store banking details on our website.

3. Why We Collect Your Information

We collect personal information to:

• Respond to enquiries and provide quotes
• Contact you regarding solar solutions
• Prepare system designs and recommendations
• Improve our website and user experience
• Send updates, service information, or follow‑ups
• Comply with legal and regulatory requirements

We only collect information that is relevant and necessary for delivering our services.

4. How We Use and Store Your Information

Your information is used solely for business purposes related to East Cape Solar. We store your data securely and take reasonable steps to prevent loss, misuse, or unauthorised access.

We do not sell, rent, or trade your personal information.

5. Sharing of Information

We may share your information only when necessary:

• With internal team members preparing quotes or system designs
• With trusted service providers (e.g., email or hosting platforms)
• When required by law or regulatory authorities

All third‑party providers are required to comply with POPIA standards.

6. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Ask us to correct or update your information
• Request deletion of your information (where legally allowed)
• Withdraw consent at any time
• Object to the processing of your information

To exercise these rights, contact us at:
admin@eastcape.solar

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations

After this period, your information is securely deleted.

8. Cookies and Tracking

Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings, but some features may not work correctly.

9. Security Measures

We take reasonable technical and organisational steps to protect your information, including:

• Secure servers
• Encrypted communication where applicable
• Restricted access to personal data
• Regular security reviews

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us: